The firm is committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to  tell us about it. This will help us to maintain and improve our standards.
Our complaints procedure
If you have a complaint, please write to the Complaints Handling Officer, Mrs Chithra Somasundaram, with the details. 
What will happen next?
1. We will send you a letter acknowledging your complaint, in which we shall ask you to confirm or explain the details. We  will tell you who will be dealing with your complaint and also provide you with the contact details for the Legal Ombudsman.  You can expect to receive our letter within 10 working days of receiving your complaint.
2. We will open a file for your complaint and record it in our central register. We will do this within 5 working days of receiving  your complaint.
3. The designated complaints handling personnel will then investigate your complaint, which will normally involve examining  your file and (if the respective person did not act for you personally) speaking with the person in the firm who acted for you.  We aim to do this within 10 working days after: acknowledgement; or receipt of any further details you wish to provide. 
4. If you would like to have a meeting to discuss and hopefully resolve your complaint, we will arrange this within 5 working  days of your request. Mrs Somasundaram will write to you to confirm what took place and any solutions she has agreed with  you and will aim to do this within 15 working days of the meeting
5. If you do not want a meeting, or if it is not possible for any reason, Mrs Somasundaram will send you a detailed response to  your complaint, including suggestions for resolving the matter.
6. At this stage, if you remain dissatisfied, you can let us know. If we feel it may be helpful, we may arrange to send your file  outside the firm for review and investigation. If you object to this you should let us now or it will be implied you are agreeable  to the same. This may be to another firm of solicitors or those with knowledge of the issues involved. This process is likely to  take 20-30 working days or longer depending upon the issues involved.
7. We aim to let you know the result of this review within 10 working days of its conclusion. At this stage Mrs Somasundaram  will write to you confirming the firm’s final position on your complaint (taking into account the views of any external  investigator).
8. If you are still not satisfied with the firm’s decision at the conclusion of the complaints procedure you may refer the matter to the  Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ; telephone 0300 555 0333;; There is a time limit for referring the matter to the Legal Ombudsman which is generally 6 months from  the end of our firm’s complaint procedure and no later than 12 months from when the complaint arose, and in any event must be made  within 6 years of the act/omission upon which the complaint is made or within 3 years of when the client should reasonably have been  aware that there was a cause for complaint
Kindly note the timescales given above are only a rough guideline and maybe subject to change. If we have to change any of the timescales above, we will let you know and explain why.

Our Core Values